This Shipping & Return Policy Page was last updated on January 10 2020.
All Items ship for free —unless you want to expedite the delivery, in which case you may choose faster shipping at your own expense. The delivery time for free shipping will be 5 to 8 days after fulfillment (7 to 14 days total).
We currently only ship apparel, prints and merchandise within the continental United States.
Original paintings may ship internationally, depending on location —fill-in the contact form below for all inquiries.
How quickly are packages delivered?
If you’re purchasing an original painting, you’ll receive an email with specific description of shipping.
For all other products, we take about 2-7 business days to create apparel (t-shirts etc.) and 2-5 business days for non-apparel (prints, etc.). Then add shipping times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report by contacting https://epiphanio.com through the form below (or any form throughout the website) and please provide your order number; in the message section write the problem with as much detail as you can also attach any relevant photos to illustrate the problem as well, once the report is submitted, we’ll get in touch with you to help as soon as possible.
Reasons For Returns:
Wrong Address – If you provided an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
We do not refund orders for buyer’s remorse or size exchange.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore https://epiphanio.com reserves rights to refuse returns at its sole discretion.